To book with Europe Express, you'll need a unique Customer ID. To receive your Customer ID, fill out the New Agency Registration form.
Full Company legal name
Your W-9 form including your tax ID
Your IATA/ARC/CLIA or TRUE number (only 1 is required)
Full address, phone and fax numbers
Name of owner/manager and his/her email address
Consortia affiliation (if any)
Why is the W-9 required to set up my Profile?
In order for us to pay commission to your agency, we need to collect your W9 and your federal tax ID # due to IRS requirements.
How do I register my email address to be able to book on your website?
In order to register, please visit our site, enter your Europe Express Customer ID and your and your agency password. You will then be brought to another screen to enter some additional information in order to complete the registration process.
I have booked Europe Express in the past, but I cannot find or remember my password.
If you have forgotten your password, please utilize the Forgotten Password link on our Home page and it will be emailed to you. You will then be able to login using your email address and your password.
How can I change my password?
After you have logged into the site, there is an option to Change Password under the Administration Header. Once you have clicked on the link, you will be brought to the Change Password screen and your email address will be pre-populated. You will be asked to enter your current password and then you will be able to add your "new" password, click the Update Credentials button and continue. Your password needs to be 6 to 20 characters. A pop-up will appear advising you that you have successfully changed your password. The next time you log in, you will need to sign in with it.
We have several employees that are no longer employed with us. How can we have them removed from your list with our agency?
An email from the agency owner or manager would be required in order to disable former employees from having access to the site using your agency credentials. If the former agent has future bookings on file with us, we will also require the name of a registered user that will be taking over these bookings and we will gladly transfer the bookings to the appropriate agent's profile.
I recently have transferred to another agency, how do I go about transferring my bookings?
When agent's are transferred to other locations, the agent must re-register using their new office's credentials. Please ask your manager for their Customer ID and you will be able to register your email address against your new agency's information.
Since I have transferred, is it possible for me to take my future bookings with me?
We will require a letter from your former agency owner / manager to transfer any future bookings to your new agency.
Do I have to provide a credit card at the time of booking?
Yes, a valid credit card is required prior to a reservation being confirmed. You may however save an itinerary without payment.
What forms of payment do you accept?
We accept the following major credit cards: Visa, MasterCard, Discover Card and American Express as well as cashier and agency checks.
Is it safe to submit my credit card over the internet?
At Europe Express we use Secure Sockets Layer (SSL) which is the industry standard and among the best software available today for secure commerce transactions. SSL encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. You can verify that your transaction is encrypted and secure when the URL starts with https://, and a "lock" symbol appears in your browser's address bar or in the browser frame.
Can I use someone else's credit card to pay for my client's trip?
Yes, you may use a travel agency credit card to pay for your client's trip.
Can I add an agent markup?
Yes, you may add an agency markup in the booking process. You can also add it to an existing reservation by going to Services -> Travel Agent Booking Fee.
Can I add the flight information for my client's transfers online?
Yes, you can add it to an existing reservation by going to Services -> Transfer Details.
Can I submit special requests with my hotel reservation for my clients?
All hotel rooms are confirmed on a run-of-the-house basis. Rooms are assigned by the hotel at the time of check-in. Requests for specific room types; non-smoking, specific locations; street view, high floor etc. can be requested at the time of reservation but not guaranteed. Room types or special requests cannot be made or changed after a hotel is confirmed.
Can I amend bookings online?
Currently it is not possible for you to amend a booking online. Please call us to make changes.
Can I update passenger names and passport information online?
Yes, open the booking in question, click on Passengers and make the necessary changes. Please note that if the booking is Active (confirmed) any changes will be sent to the customer care team to review prior to the changes taking effect.
I want to print my client's Invoice but the option is unavailable?
This selection will remain unavailabe until an email has been sent advising you that your invoice is ready to print. The invoice is generally made available within 15 minutes of booking.
Do you have a version of the confirmation that doesn't show my commission?
Yes, open the booking in question, hover over documents and select the Passenger Invoice. You can choose from PDF, HTML or Word.
How do I print my client's Travel Documents?
Open the booking in question, hover over documents and select Travel Documents. You can choose from PDF or HTML.
I want to print my client's Travel Documents but the option is unavailable?
This selection will remain unavailabe until an email has been sent advising you that your documents are ready to print. Travel Documents are generally made available 2-3 weeks prior to departure. If you need them sooner, please let us know.
Can I send a message to you online regarding a booking?
Yes, open the booking in question, click on Memos, type your message and click the Save Memo button. Our customer care team will respond as soon as possible.
Will my clients need a passport and/or visa?
It is the sole responsibility of each passenger to obtain the necessary documents for travel,
not excluding passports and visa. For U.S. citizens, usually a valid passport only is required;
however, some destinations do require a visa. Visa requirements do change without notice and vary by
nationality. It is your responsibility to check if a visa is required.
We recommend using Swift Passport Services as a simple and reliable source for this process.
Do my clients need a credit card to travel?
Hotels and car rental companies require a credit card at the time of checkin/pick-up. In the event you do not have a valid credit card a cash deposit will be requested. The amount of this deposit varies depending on the hotel/car rental company however it can as much as $500. We strongly recommend that you travel with a valid credit card.
What baggage charges should my clients expect?
Airline-imposed baggage fees may apply and be due at the airport; please consult the airline prior to departure for the latest fees. Please refer to our baggage fees page for a list of airlines and links to their websites. Because of changes in restrictions and security concerns, individual carriers on Intra-European flights can have different baggage restrictions than trans-Atlantic carriers.
Intra-European flights tend to be more restrictive on baggage weight and luggage size than transatlantic flight guidelines and could result in excess baggage charges.
What car rental company is used?
Europe Express is able to off competitve rental rates with most major European car rental companies.
Are there additional fees for a car rental?
Yes, our rate includes the car and VAT taxes. All other fees, included but not limited to drop fees, Convenience Options, Safety Options, location service charge, vehicle licensing fee, airport surcharges and road taxes will be charged locally.
What credit cards can be used to pick up the car rental?
Visa, MasterCard, American Express
What is the minimum age for renting a car?
On most rentals the minimum age is 25 without an additional Age Differential Charge, and 21 with an additional Age Differential Charge (to be paid locally). However, this can vary by country.
Is an International Driver's License required when renting outside of the United States?
Some countries require the presentation of an International Driver's License along with a valid license from your country of residence.
Is it possible to pick up in one location and drop off in another?
Within the same country most cars are able to be picked up and dropped off at different locations. If drop fees are required, they must be paid locally and cannot be prepaid.
Are rental cars allowed to be driven into another country?
This varies from country to country and restrictions apply. Please email or call one of our Travel Professionals to get exact details.
Is there a deductible for the CDW (Collision Damage Waiver)?
Yes, depending on the car type and location you will be charged a non-waiveable deductible should damage to the car occur.
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