To book with Europe Express, you'll need a unique Customer ID. To receive your Customer ID, fill out the New Agency Registration
Full Company legal name
Your W-9 form including your tax ID
Your IATA/ARC/CLIA or TRUE number (only 1 is required)
Full address, phone and fax numbers
Name of owner/manager and his/her email address
Consortia affiliation (if any)
Why is the W-9 required to set up my Profile?
In order for us to pay commission to your agency, we need to collect your W9 and your federal tax ID # due to IRS requirements.
How do I register my email address to be able to book on your website?
In order to register, please visit our site, enter your Europe Express Customer ID and your and your agency password. You will then be brought to another screen to enter some additional information in order to complete the registration process.
I have booked Europe Express in the past, but I cannot find or remember my password.
If you have forgotten your password, please utilize the Forgotten Password link on our Home page and it will be emailed to you. You will then be able to login using your email address and your password.
How can I change my password?
After you have logged into the site, there is an option to Change Password under the Administration Header. Once you have clicked on the link, you will be brought to the Change Password screen and your email address will be pre-populated. You will be asked to enter your current password and then you will be able to add your "new" password, click the Update Credentials button and continue. Your password needs to be 6 to 20 characters. A pop-up will appear advising you that you have successfully changed your password. The next time you log in, you will need to sign in with it.
We have several employees that are no longer employed with us. How can we have them removed from your list with our agency?
An email from the agency owner or manager would be required in order to disable former employees from having access to the site using your agency credentials. If the former agent has future bookings on file with us, we will also require the name of a registered user that will be taking over these bookings and we will gladly transfer the bookings to the appropriate agent's profile.
I recently have transferred to another agency, how do I go about transferring my bookings?
When agent's are transferred to other locations, the agent must re-register using their new office's credentials. Please ask your manager for their Customer ID and you will be able to register your email address against your new agency's information.
Since I have transferred, is it possible for me to take my future bookings with me?
We will require a letter from your former agency owner / manager to transfer any future bookings to your new agency.