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Working Exclusively with Travel Advisors

Sales Team · For Travel Advisors

Meet Your Business Development Manager

Your dedicated Europe Express partner — the primary contact for your agency, and your go-to source for whatever you need.

A group of approximately 20 travel professionals pose together during a familiarization (fam) trip in Seville, Spain. They stand in front of an ornate Gothic cathedral entrance featuring a vibrant red decorative door with religious imagery, flanked by orange trees laden with fruit. The group is dressed in casual to smart-casual attire with light jackets, suggesting cool weather. Several participants wear green lanyards. The herringbone-patterned stone courtyard and intricate white stone cathedral facade suggest this is likely the Seville Cathedral, one of the city's most iconic landmarks.
  • Chad Long

    Chad Long

    Strategic Account Manager Strategic Accounts
    813-816-5801

    As the offspring of a pilot and a flight attendant, Chad’s love for travel was instilled early in his childhood. His first trip to Europe was on a Mediterranean cruise, which later inspired him to study abroad in London. After graduating, Chad jumped directly into the travel industry as a Business Development Manager for Sandals and Beaches Resorts in the Southeast. Outside of work, Chad enjoys going to the beach and taking weekend trips with his friends.

    Favorite European vacation destinations: Amsterdam and Interlaken, Switzerland

  • Contact Europe Express

    Business Development Team All

    Our Europe Express Business Development Team is here for you! Reach out and we’ll connect you with the right Business Development Manager or Strategic Account Manager.

  • Sales Team

    Amanda O'Connell

    Head of Strategic Accounts Strategic Accounts
    315-361-0535

    Based in Philadelphia, Amanda has been in the travel industry for nearly 10 years, starting off as a Travel Advisor and then working with FIT and Guided tour suppliers in support of Travel Advisors in the northeast. She is passionate about travel with her goal being to visit every continent, and to-date, has three more to go! Amanda is also a Miami Dolphins and Syracuse Basketball fan, enjoys trying new recipes in the kitchen and experiencing new local restaurants!

    Favorite European vacation destinations: Belfast, Northern Ireland and Budapest, Hungary

  • Sales Team

    Otniel Gonzalez

    Business Development Manager Southeast
    407-373-5753

    Otniel launched his career in the travel industry in Central Florida, where an early love of travel and theme parks shaped his professional path. With more than 20 years of experience across guest services, VIP sales, group vacations, and travel industry sales, he brings a well-rounded perspective and a passion for building strong Travel Advisor relationships. Otniel is dedicated to helping advisors grow their business while delivering unforgettable travel experiences. Outside of work, he enjoys traveling, beach time, thrill-seeking adventures, and spending time with his husband and two dogs.

    Favorite European vacation destination: Barcelona, Spain

  • Sales Team

    Kelli Williams

    VP, Marketing & Business Development Midwest

    Kelli is the Vice President of Marketing and Business Development with Europe Express. Kelli has spent over 10 years driving growth for luxury hospitality and travel brands. Known for blending creative storytelling with data-driven insights, Kelli has a reputation for turning bold ideas into measurable results. Kelli is based in Kansas and values new experiences, especially with her family.

    Favorite European vacation destinations: London and San Sebastian, Spain

  • Sales Team

    Mark Yacker

    VP, Strategic Partnerships

    Mark’s passion for international travel began during his post-college adventures across Europe. While there, he developed a love for connecting with locals and travelers while interacting with a variety of new cultures. He has more than 25 years of sales and partnership experience, working for a variety of experiential DMCs and tour operators including AmeriCan Adventures, Contiki, Adventure Tours Australia, Travel Indochina, Insider Journeys, Trafalgar, and Brendan Vacations. He also spent four years living and working in the UK. In his free time, he enjoys hiking, skiing, and going to the park with his wife and daughter.

    Favorite European vacation destinations: Seville, Spain and Amsterdam, Netherlands

  • Professional headshot of a woman with long, highlighted blonde-brown hair and blue eyes, smiling warmly at the camera. She is wearing a black blazer over a white top and a delicate gold necklace, photographed against a softly blurred outdoor background.

    Shannon McAfee

    Strategic Account Manager, Luxury
    206-202-1247

    Shannon’s love for travel led her to begin her career as an independent Travel Advisor, where she spent years designing memorable journeys for discerning travelers. That firsthand experience inspired her move to the supplier side, where she helped launch Elevated by Europe Express and now leads its growth as Strategic Account Manager, Luxury. Outside of work, Shannon enjoys gathering with friends and family over great food and wine, discovering new restaurants, and taking in South Florida’s live music scene.

    Favorite European vacation destinations: Switzerland, Italy, and France

We train your team, host regular webinars, meet you at trade shows, and visit your office to build a real working relationship — helping you discuss and book European destinations for your clients with confidence.

What your BDM does for you

  • Product and destination training — online and in person
  • Regular webinars across your assigned territory
  • Trade-show meetings and visits to your office
  • One dedicated partner for whatever you need

These contacts are for Travel Advisors only. If you're a traveler, please contact your Travel Advisor for further assistance.