Customer Testimonials

CUSTOMER TESTIMONIALS




After 27 years in the travel industry, we hold ourselves to the highest of standards for seamless, high-quality European vacations. From 24/7 in-destination support to hand-picked product, we strive for exceptional service and care, in every itinerary we send your clients on. We appreciate and listen to all feedback we receive from travel advisors and build ourselves upon it. Below, please find a small collection of recent testimonials shared with us:

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Dubrovnik-Croatia
“Europe Express has done it again, phenomenal customer service!! Thank you again for all you do for travel agents and for our customers! Michaela and her team went above and beyond and from the bottom of my heart I thank you again! Europe Express has your back 24/7!”

Melissa – Dream Vacations
June 2017

“We enjoyed our pre and post cruise tours with Europe Express! Our guide and driver were right there to meet us in Amsterdam and everyone enjoyed our tour of the city. The Renaissance Hotel was in a perfect location for walking around the city and the next day our transfer to the ship was great.

Our driver, George, came to Basel to meet our ship last Sunday. George was wonderful. He was kind, knowledgeable, and accommodating to our group. We enjoyed seeing Lucerne and George arranged for us to see a wonderful of view of Zurich on the way. He showed us around Lucerne and even selected a great little restaurant for lunch. We love the hotel in Interlaken and the town. The next day Grinderwald, etc. was gorgeous, despite a little rain.

Thanks for assisting me with these arrangements. I look forward to using Europe Express again in the future.”

Denise Wilson – Let's Travel & Co.
June 2017
Lucernce-Switzerland

Rome-Italy
“We had a wonderful time in Italy. This is my third time to Rome and I saw Rome in a new way. Laura was great as our tour guide; she gave us so much information. All the guides were great and we will never forget this trip. Thank you so much.”

Alyce – Ticket to Travel
June 2017

“I'm back from a wonderful trip with the S. family. It was cold, raining and really damp but it did not deter our travels. Everything went smoothly with all the transfers without a hitch. The guides were very knowledgeable and went the extra mile. Two things to note for future clients if they choose either hotel. Hotel Polenia is in a great location and is amazing. The breakfast is “Superb” buffet style with cold, hot, vodka and champagne served every day. A real hit with the group!! The Hotel Pid Roza also excellent location with lots of great shops and restaurants within walking distance. Let clients know if they are staying on weekends it is noisy at night (locals enjoying weekend).

Auswitz concentration camp was remarkable. You can never prepare yourself for that experience no matter how many books or movies you have seen. Powerful!

We did end up doing the Salt Mines tour on arrival in Krakow through the hotel. If anyone tells you know they don't want to do it, I would strongly recommend it is remarkable. Glad we went.

The S. family gave the entire trip a 10 out of 10.”

Denise – DJs Destinations
May 2017
Krakow-Poland

Amsterdam-Netherlands
“The trip was wonderful and the clients were very happy with all the arrangements. The Amsterdam tour of Marken, Volendam & Windmills coach tour was fabulous! The Venice tour to Murano, Burano and Torcello was well run and interesting and the boat ride was fun! The private car/driver guide for Sienna was incredible. The timing worked out very well and they really enjoyed that day as one of the highlights of their trip! I would highly recommend the Sienna driver guide again!”

Patricia – Travel Associates
May 2017

“When putting together an educational program you need a partner that really understands the importance of the details. This is why I use Europe Express. There is no detail or request that they do not take seriously. Taking a group of students abroad can be stressful for the Professors so making sure that all the expectations are met is key to my business. They worked alongside me through every step to make things run smoothly. We are in travel and inevitably something unexpected will happen. The team on the ground in Europe for EE jump right in to resolve the issue to the clients' satisfaction, and best of all make sure you are informed. I can't thank them enough for everything they did this past March in taking care of my school that traveled to Germany, Poland and Austria.”

Sara – Cara Group Travel
April 2016
Bavaria-Germany

Somerset-England
“We booked with Europe Express for an educational trip with Salisbury University. They kept in constant communication with our team, created a custom itinerary for the group and delivered for the client. Karen ensured a seamless experience for our agency, as well as the university who raved about their European travel experience. We look forward to working with Karen and the Europe Express team for future educational group planning.”

Irene Allawh – Manager of Group Travel
April 2016

“Europe Express staff has been tremendous in our planning of WWII tours of Europe. 2015 marks our third year of using Europe Express to provide travel arrangements for our escorted battlefield expeditions, from groups of 10 - 44, a total of eight tours.

From hotel locations to dining menus, the selections have been terrific. Their phone calls while we are traveling, sometimes as much as two weeks through six countries, help to head off any glitches. Just a great team to work with.”

Laura – Specialty Tours
April 2015
Normandy-France

Cinque Terre-Italy
“I just recently had a lady call me in a bit of panic. Her daughter's best friend is getting married in Greve, Italy in early May. Mom decided to take the family over for the wedding then realized that every hotel she tried was booked (5 people traveling). Was referred to me and asked for air, 4 nights in Greve, 2 nights in Cinque Terre, 6 nights in a villa in Florence and 3 nights in Rome. Checking with several suppliers and could not find a villa or rooms in Cinque Terre (everything was booked or required min 7 days). BTW, they were leaving from Seattle and the daughter & husband from Phoenix.

Called Anthony Bandolon at Europe Express. He worked with me for three days and managed to get everything I needed plus all the little details, like transfers to Greve, rail reservations and a fabulous hotel in Rome. And arranged for air reservations so both parties arrived in Florence at the same time. A $20K package that I was afraid I was not going to get.

Client loves everything. I love Europe Express.”

Paul – Cruise Planners - American Express
November 2014

“I am so happy that I discovered the wonderful team at Europe Express!

Not only are they extremely knowledgeable and helpful when planning trips, but they back it up with excellent customer service during the trip.

I can always feel confident that Europe Express will go above and beyond to make my clients' trip a memory of a lifetime.”

Jeremy – Amphibia Travel
January 2014
CostaBrava-Spain

 
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